Cancellations, Refunds and Shipping Policy
Any purchase must be cancelled before the order is dispatched to receive a refund. This can be done by contacting our team at firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since you have received your order and items are not faulty or damaged, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the above conditions are adhered to, we will gladly offer you a 100% refund, minus any shipping costs you paid on the order.
Additional non-returnable items:
- Gift cards
There are certain situations where only partial refunds are granted (if applicable):
- The order has been partially delivered (items missing)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: No Issues PTY LTD, PO BOX 1497, POTTS POINT NSW 1335, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: No Issues PTY LTD, PO BOX 1497, POTTS POINT NSW 1335, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please Note: Orders may take several weeks to be dispatched. AFTER they have been dispatched, orders will be delivered within 2-5 business days. This may be slightly longer for regional locations.